UMass Standardizes on Survey Software Tool

Filed in Collaboration, Efficiency, Featured by on October 15, 2015


Earlier this year, the Leveraged IT Procurement group completed an evaluation of the various survey software products used throughout the University system, with the goal of possibly standardizing on one product and reducing costs.  The annual cost for these products, which included licenses with Qualtrics, Survey Monkey and Survey Gizmo, was approximately $125,000.

A Request for Proposal was issued in May, 2015. The RFP evaluation team, which included participants from all campuses and the President’s Office, determined that the Qualtrics Product was superior to all other products evaluated in terms of ease of use and functionality. A three-year system wide contract was awarded to Qualtrics effective September 1, 2015.  The contract pricing represents a significant savings over current survey tool costs, and licensing has the potential to expand access to this product to all University faculty, staff and students. Costs will be handled on a campus- to campus-basis.

Although the Qualtrics pricing represent a significant savings over current system wide costs, in order to fully realize potential savings, current Survey Monkey and Survey Gizmo users are encouraged to move to the Qualtrics product. Information on the Qualtrics product is available online at:

Access to Qualtrics is being managed at the campus level. If you are interested in using this product, please use the following e-mail addresses for your campus:


Boston: Robert Caron;

Dartmouth: Tammy Silva;

Lowell: Nancy Fowler;

Medical School: Karen McHugh;

President’s Office: Michael Rizk;

Correction: October 28, 2015
Additional clarification was made on licensing, cost, and campus contact information.

Tags: , , ,

Comments are closed.